Hi! How can we help you?

If you want to disconnect your Google Drive or switch to a different account, click on your “User Settings” in the upper right corner of the workspace, click on “Integrations” and then click “Remove” next to the Google Drive logo.

If you want to disconnect your Dropbox or switch to a different account, click on your “User Settings” in the upper right corner of the workspace, click on “Integrations” and then click “Remove” next to the Dropbox logo.

To upgrade your plan, please email info@grapl.it

To logout of Grapl,

1. Click on your User Settings in the upper right corner of the workspace and click on Logout or;
2. Go to sidebar then click the logout beside the Grapl logo

When starting and joining meeting,click “Audio and Video Sources” then select in dropdown arrow next to “Microphone” or “Video Source”.

Click on the Room Settings icon (the gear) and uncheck the box next to “Public Room” then click “Save.”

Yes. Click on the Room Settings icon (the gear) and make sure the “Public Room” box is checked. Then click on “Create Password” and click “Save”.

Yes. Click on the Room Settings icon (the gear) and uncheck the “Public Room” box and make sure the “Allow Knocking” is checked” and click ”Save”.

Yes. Click on the Room Settings icon (the gear) and check the box next to “Record Meeting” and click “Save”. This can only be done before you start a meeting.

Yes. Click on the Room Settings icon (the gear) and check the box next to Transcribe Meeting and click “Save”.

There are 3 ways to invite people to your room

• Click on the “Invite Users” icon in the upper right corner and invite using their email address
• Cut and paste the meeting room URL into an email, meeting invite or Slack
• Use the Slack/Grapl integration and click the “Invite” button next to the slack user or channel

To join a meeting that is already in progress once you are in the room, click on the orange button in the upper right corner that says, “Join Meeting”. Once the camera comes on, click the “Join Now” button. You can also adjust your audio and video settings by clicking on the link that says “Audio and Video Sources”

To review any recorded meeting, any transcriptions and, discover which Syncs were used during the session, click on the Time Travel button in the upper right corner (88 icon). Once the calendar comes up, you will see days with different color dots. Those dots show that a room was used and represents what happened in the room.
Gray = Transcription
Orange = Recording
Blue = Tools & Syncs
Click on the date you want to review, and a dashboard will open. A scrolling sidebar on the left side of the screen will show all of the transcriptions, recordings, and Tools & Syncs used during that day. You can click on any of these to review what happened in the room, watch a meeting recording, or read the transcription.

There are two ways to create a new Room in Grapl. Click on the hamburger icon (3 lines) in the upper left corner:

• Choose “New Room” at the bottom of the Rooms Sidebar
• Click the “+” icon next to an existing Space. This Room will automatically be placed in that Space.

There are two ways to join someone else’s room. Click on the hamburger icon (3 lines) in the upper left corner to open the Rooms Sidebar:

• Click on “Join Room” at the bottom of the sidebar.
• If you know the Room URL or have the URL in an invite or email, simply click on the Room URL or paste the Room URL into a Chrome browser.

Click on the hamburger icon (3 lines) in the upper left corner to open the Rooms Sidebar and click on “Set Room Icon”. You will be able to upload an image to more easily identify the room.

Open the Rooms Sidebar then click the more options(3 dots) beside your room then select “Remove Room”. Remove rooms will only display for the rooms you’ve joined.

You can not turn a Public Note into a Private Note. You can only turn a Private Note into a Public Note.

You can have as many notes in a Room as you want.

To remove or delete a note, open the note and click on the 3 dots in the upper right corner of the Notes sync and click “Remove note”.

To upload a file to the Files tool, you can either drag and drop the file into the Files sync or you can click the “Upload Files” icon on the right side of the Files tool.

To remove a file from the Files tool, single click on the file that you want to remove and then click the trashcan icon on the right side of the Files tool.

To use folders, create a folder by clicking on the “New Folder” icon. Once you have created a folder, click on the file you want to move into the folder and then click on the “Move” icon. Choose the folder you want to move the file into and click “Move Here”.

Currently, you can use the Links sync to store the URL for any Google Document. We will be adding a place for Google Documents in the Files sync soon.

You can only assign tasks to Room participants and those participants must have a Grapl account. You can not assign a task to a Guest User. If you only want to assign a task to someone else and not yourself as well, click on your own user icon and click the “x” to unassign the task to you.

All tasks default to the person creating the task. If you only want to assign a task to someone else and not yourself as well, click on your own user icon and click the “x” to unassign the task to you.

If you only want to assign a task to someone else and not yourself as well, click on your own user icon and click the “x” to unassign the task to you.

Yes. To add an attachment to a task, click on the “Add” button at the bottom of the task window.

Task reminders are delivered via email as well as in app in the “Notifications” icon at the top that looks like a bell.

Yes. You can send a message to another meeting participant by using the @ function and then choosing their name from the dropdown list of participants. However, all chats are currently public. We will be adding private direct chats to Grapl, soon.

No. All chats are private even if you direct message another participant by using the @ function. We will be adding private direct chats to Grapl, soon.

Yes. Use the attach function to attach any file including GIFs.

Yes. Use the attach function to attach any file including GIFs.